Strong Authentication is a method of strengthened access to a platform, where the user performs a dual factor authentication to access the platform: first with credentials received via email, then with an OTP code received via SMS.
When uploading the list of voters, the admin associates a phone number for each participant, preceded by the country code:
![](https://support.eligo.social/hs-fs/hubfs/1-png-Apr-05-2024-02-57-17-5878-PM.png?width=683&height=144&name=1-png-Apr-05-2024-02-57-17-5878-PM.png)
If you wish to add a voter manually, fill in the fields by associating the phone number preceded by the country code in the appropriate box:
![](https://support.eligo.social/hs-fs/hubfs/2-png-Apr-05-2024-02-57-27-3055-PM.png?width=682&height=1129&name=2-png-Apr-05-2024-02-57-27-3055-PM.png)
To edit a voter's phone number, you need to click on
under " Electors," the drop-down menu will open. Click on "Manage Electors".
![](https://support.eligo.social/hs-fs/hubfs/Tre%20pallini-png.png?width=20&height=20&name=Tre%20pallini-png.png)
![](https://support.eligo.social/hs-fs/hubfs/3-png-Apr-05-2024-02-57-51-9359-PM.png?width=356&height=321&name=3-png-Apr-05-2024-02-57-51-9359-PM.png)
The list of voters will open. At this point, select
to the right of the voter and select "Modify User":
![](https://support.eligo.social/hs-fs/hubfs/Tre%20pallini-png.png?width=20&height=20&name=Tre%20pallini-png.png)
![](https://support.eligo.social/hs-fs/hubfs/4-png-Apr-05-2024-02-58-00-0985-PM.png?width=667&height=655&name=4-png-Apr-05-2024-02-58-00-0985-PM.png)
At this point, the same voter add form will open, but in this case it is finalized to editing fields.
![](https://support.eligo.social/hs-fs/hubfs/5-png-Apr-05-2024-02-58-10-2876-PM.png?width=673&height=1115&name=5-png-Apr-05-2024-02-58-10-2876-PM.png)
1) Enter username and password received by e-mail in the appropriate field of the login page and click on "Login":
![](https://support.eligo.social/hs-fs/hubfs/6-png-Apr-05-2024-02-58-20-7746-PM.png?width=663&height=1234&name=6-png-Apr-05-2024-02-58-20-7746-PM.png)
2) You will receive an OTP (One Time Password) via SMS that must be entered as shown on the following screen:
![](https://support.eligo.social/hs-fs/hubfs/undefined-1.png?width=262&height=425&name=undefined-1.png)
The code is valid for 5 minutes, after which can request a new one to proceed with access.
The new code can be requested by sms by clicking on “resend” or by e-mail by clicking on “send by e-mail,” in case the user has problems with receiving it by sms.
NB: these buttons are available after 30 seconds from the first sending.
NB: these buttons are available after 30 seconds from the first sending.